Alan Stevens (@mediacoach on twitter) joins host Craig Price to talk about online reputation management. Even if you don’t think you have much of a reputation or that no one is following you on social media, they are. A simple tweet can spiral out of control and become a reputation nightmare. Alan and Craig discuss posting online and in forums, how important the delete key is, when to engage in debate and for how long as well as Craig’s annoyance with the news including viewer’s tweets in stories. They also get into how large corporations react to negative publicity online as well as how small business can respond to complaints without creating a major media firestorm.